Lotus

I am absolutely appalled with the service we recieved on 07/04/2018. My friends and I paid £400 altogether for our friend's birthday package. We were promised a table and we were given a tiny square table and seats extremely close to the bar, we may as well have sat on the bar. We could hardly move. read moreI am absolutely appalled with the service we recieved on 07/04/2018. My friends and I paid £400 altogether for our friend's birthday package. We were promised a table and we were given a tiny square table and seats extremely close to the bar, we may as well have sat on the bar. We could hardly move. We were promised spirits and mixers, only to find we had to pay for the mixers after the first round. We were promised a photographer, which we did not recieve. We were promised a... cake but a few hours in to the night, we were told we were not allowed to eat it, and when we recieved it, it was the size of a black pudding.

Terrible service. In fact the worse I've ever received. Lotus restaurant are thieves! They took our deposit and refused to pay it back. We booked a few hours with the restaurant and was rushed soon after. Members of public were able to stroll through our private event. The manager Alessandro respon read moreTerrible service. In fact the worse I've ever received. Lotus restaurant are thieves! They took our deposit and refused to pay it back. We booked a few hours with the restaurant and was rushed soon after. Members of public were able to stroll through our private event. The manager Alessandro responded with malice when we asked for our deposit which we were told we would receive. I assume the positive reviews are paid for or fake as I am struggling to understand why anyone would submit a good review. Shocked!!

All the good reviews are from a certain demographic (read between the lines) ����. Had a terrible experience there, to say the service was bad is an understatement. Me and my black friends were rushed out mid meal, refused service and were told to ask someone else for help by (white male) bar staff read moreAll the good reviews are from a certain demographic (read between the lines) ����. Had a terrible experience there, to say the service was bad is an understatement. Me and my black friends were rushed out mid meal, refused service and were told to ask someone else for help by (white male) bar staff and subsequently ignored by staff for lengthy intervals���. In addition to this they didn't give us all the food we paid for nor did they return our deposits.